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Technical Support 24 Hours a Day

We take pride in giving 24/7 exemplary service nationwide and internationally to our customers and clients.

For immediate assistance please contact our Service Manager, Ken Adler.
He can be reached Monday-Friday from 9:00AM-5:00PM at 212-684-2255 Ext. 1208. Calls between 7:30AM & 9:00AM should be directed to extension 1202.

After hours and on weekends directly at 646-772-9306.

You can also reach Ken by email at kena@empiresafe.com

For customers with digital locks, we've attached operating instructions for LaGard locks that we supply to the majority of our customers.  Before calling us for emergencies for this type of lock, take a look at the information below and see if it answers your questions.

If not, call us immediately.